iSpeedToLead Refund Policy Summary

We understand that lead quality matters. Below is a clear breakdown of our refund policy to help you understand your rights and how to get the most out of your purchases.

⏰ Refund Eligibility Window

• You have 21 calendar days from the date of lead purchase to request a refund.

✅ Eligible Refund Reasons (for leads)

You may request a refund if any of the following apply:

• ❌ The lead was already listed in public records before purchase.
• ✉️ The lead is already under contract with another agent.
• 📞 The lead cannot be contacted (phone disconnected, blocked, or no response after multiple attempts).
• ❌ The lead is not interested in moving or selling.
• ❌ If the lead is a duplicate to another you've already purchased.
• ⚡ Custom refund requests approved by our support team.

❌ Non-Refundable Situations

Refunds will not be issued if:

• The lead was verified as valid by our support or VA team.
• The seller is asking market price.
• You made contact but couldn’t reach a deal.
• You forgot to cancel a subscription or optional upgrade.
• The lead was purchased using bonus balance.

To ensure fairness and avoid abuse of the system, the following behaviors may disqualify you from receiving a refund:

• Failing to provide sufficient proof (such as screenshots, call logs, or documented outreach attempts).

• Repeated refund requests that do not meet policy requirements.

• Patterns of refund abuse, including excessive requests, misrepresentation, or exploiting technicalities.

• Disputing charges with your bank instead of going through our official support channels.

• Inappropriate or abusive behavior toward our support staff.

• Attempting to circumvent the refund policy (e.g., switching accounts or misrepresenting facts).

We reserve the right to deny refund requests if any of these behaviors are observed.

📅 Lead Guarantees

21-Day Motivated Lead Guarantee

• Valid for 21 days after purchase.
• Requires proof of 5 separate call attempts over multiple days.
• Refund issued as credit to your iSpeedToLead account.

🌟 Subscription Refunds (60-Day Guarantee)

Refunds may be issued for:

• Premium
• Coupon Club
• DealSpeed
• Fixed Price Mode

Conditions:

• Must request refund within 60 days of purchase.
• Only applies to initial subscription (not renewals or leads).
• Requires short explanation.

💸 Refund Process

1. Go to the Help Center on our website.
2. Open a ticket or use live chat to submit a refund request.
3. Include the subject, details, and proof (e.g. screenshots, call logs).
4. Our team will review your request within 24 hours.

Note: All refunds for subscriptions are issued to your original payment method.

🎁 Bonus & Paid Balance Expiration

• Bonus credit expires after 60 days.
• Paid balance expires after 6 months if unused.
• Expired funds are not refundable or restorable.

❓ Questions?

Our team is happy to help. Visit the Help Center or email support@ispeedtolead.com for assistance.