Usually, instances when a seller and our client cannot reach selling conditions, such as price, do not fall under our Refund Policy. Our platform solely provides information about people looking to sell their properties, making the pricing a matter of negotiation between a homeowner and our clients. Since most leads are supplied by our partners, our platform cannot control the sellers’ intentions. At the same time, if the seller is asking for an unrealistic number that is 100k or more over the retail price our team can review such a case and apply the necessary actions.